True Creative (“we,” “us,” or “our”) operates the website truecreativestl.com. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using our website, you agree to the practices described in this policy.

Information You Provide Directly

When you fill out the contact form on our website, we collect:

• Your name
• Your email address
• Your phone number (if provided)
• Any details you include in your message

This information is used solely to respond to your inquiry and communicate with you about your project.

Information Collected Automatically

Google Analytics We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as:

• Pages visited and time spent on each page
• General geographic location (city/region level)
• Device type and browser
• How you arrived at our site (search engine, direct link, referral, etc.)

This data is aggregated and anonymous — we cannot identify you personally through Google Analytics. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-On.

Facebook Pixel We use the Facebook Pixel, a tool provided by Meta Platforms, Inc., to measure the effectiveness of our advertising and understand how people interact with our website after seeing our ads on Facebook or Instagram. The Facebook Pixel may collect:

• Pages you visit on our site
• Actions you take (such as submitting a contact form)
• Your IP address and browser information

This data is processed by Meta in accordance with their Data Policy. You can manage your ad preferences through your Facebook Ad Settings.

Cookies

Our website uses cookies — small text files stored on your device — to support the tools described above (Google Analytics and Facebook Pixel). These cookies do not store personally identifiable information on their own. You can control or disable cookies through your browser settings, though doing so may affect how certain parts of the site function.

How We Use Your Information

We use the information we collect to:

• Respond to inquiries submitted through our contact form
• Understand how our website is being used so we can improve it
• Measure the performance of our advertising campaigns
• Communicate with you about potential projects or services

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

Third-Party Services

Our website uses the following third-party services that have their own privacy practices:

• Google Analytics — Google Privacy Policy
• Meta (Facebook Pixel) — Meta Privacy Policy
• Jetpack / WordPress.com — Automattic Privacy Policy

We are not responsible for the privacy practices of these third-party services.

Data Retention

Information submitted through our contact form is retained only as long as necessary to respond to your inquiry and for reasonable record-keeping purposes. We do not store this information indefinitely.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request that we correct or delete your personal information
• Opt out of analytics and advertising tracking as described above

To exercise any of these rights, contact us at hello@truecreativestl.com.

Children’s Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy, you can reach us at: hello@truecreativestl.com